Terms & Conditions

We’re just straightforward folks here at Shoof, committed to making sure you have a great experience while keeping everything transparent. Here’s the nitty-gritty on how we roll.

General

These terms are to be read in conjunction with our Secure Shopping, Privacy, Payment, Delivery, and Return and Refund pages as found on our website.

Shoof International Limited owns and operates this site, located at 224 Laurent Rd, Cambridge, NZ. If you need to get in touch, just contact us through our customer care form—we’re here to help!

Changes to These Terms

We may update these terms at any time, without notice, by posting them on this site. The new terms will take effect as soon as they're published. By continuing to use our site after these changes, you agree to the new terms.

Website Terms of Use

Acceptance of Terms

By using this site, you acknowledge that you've read and agreed to these terms. If you don’t agree with them, we kindly ask that you leave the site and refrain from placing any orders.

Availability and Risk

Our site might occasionally be down due to factors outside our control or for maintenance. We can’t guarantee that files or programs downloaded from this site (or linked sites) are free from viruses, so you’re using it at your own risk.

The purpose of our website is to help you buy or learn more about our products and services. Please note that not all products shown are available in all physical stores or on our website.

Use of this Site

Please use our site responsibly and legally. You can download information for personal shopping purposes, but you can’t scrape, copy, modify, or distribute any content without our permission. Make sure your use of the site doesn’t interfere with anyone else’s enjoyment or disrupt the operation of our site or services.

Intellectual Property

Shoof owns this site and, unless indicated otherwise, owns or has a license to use all content and material on it. You may not use any of Shoof's intellectual property without our prior written consent.

Use of Cookies and Digital Information

Like many sites, we use "cookies" to enhance your visit and to personalize your experience. Check our Privacy Policy for more details on how we use cookies and digital information.

Website Analysis Tools

We use third-party services and software to analyze and improve our site. These tools collect non-personal information to help us enhance the site's functionality and user experience.

Links to and from Other Websites

Our site may link to or feature third-party content which we do not endorse or assume responsibility for. These links are provided for your convenience.

Signing In

Keep your login details safe and confidential; you’re responsible for any orders placed under your account.

Online Shopping Terms

Contract, Payment, and Delivery

Online orders and payments must be made in New Zealand dollars and will only be accepted if you are in New Zealand. Deliveries are also limited to mainland New Zealand.

Payment Methods

You can pay using Visa, MasterCard, Amex credit cards, Apple Pay, Google Pay, or ZIP. We may contact you to confirm your credit card details. All charges are in New Zealand Dollars and inclusive of GST (if any).

Upon completing a transaction using our services, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct.

We accept no responsibility for refusal or reversal of payments, which shall be a matter between you and your credit card issuer.

Product Availability and Quantities

Products may be added or removed, and availability may vary. We’ll do our best to keep information up-to-date. We reserve the right to limit quantities.

Prices and Payment

Prices include GST and are subject to change. We accept various payment methods, including Visa and MasterCard. Check our website for full details.

Offer and Acceptance of Orders

Placing an order constitutes an offer to buy. We’ll confirm acceptance by taking payment and sending you a confirmation.

Risk and Delivery

Goods are at our risk until delivered to you or to a designated shipping agent for offshore island deliveries. We may deliver items separately without incurring additional delivery fees.

Cancellation and Product Return

Check our No Hassles Returns Policy for details on order cancellations and returns.

Liability and Consumer Guarantees Act

We limit our liability where lawfully possible, but if the Consumer Guarantees Act 1993 applies, you may have additional rights.

Governing Law

These terms are governed by New Zealand law, and New Zealand courts have jurisdiction over any issues that arise.