The information below sets out the shipping policy that applies to customers that make a purchase at www.shoofdirect.co.nz. If you have any questions, please contact our customer service team on 0800 800 801 or sales@shoof.co.nz
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and despatched the same day, all orders placed after will be despatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on the Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
We do not deliver to addresses outside of New Zealand.
Tracking Your Order
Once your order has been despatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
