Privacy Policy

At Shoof, we believe that trust is the cornerstone of a great relationship. Generations of Kiwis have trusted us, and we're committed to continuing this legacy by treating your personal information with the utmost care and respect.

This Privacy Policy applies to Shoof International Limited ("Shoof") and outlines how we collect, store, use, and disclose your personal information when you interact with us through our stores or online via www.shoofdirect.co.nz.

Information We Collect

We collect personal information directly from you when you interact with us, whether in-store, online, or when you participate in our loyalty programs or promotions. This may include:

• Contact and identification information such as your name, address, email, and telephone number.
• Information about your purchases and interactions with us, which helps us tailor our services to your needs.
• Payment and transaction information, including details about the products you buy and the services you use.
• Digital information through cookies and similar technologies that help us improve your online experience, understand how you use our site, and personalise our interactions with you.

How We Use Your Information

Your personal information is used to provide and improve our services and to communicate with you about your purchases, our products, and our services. We may also use this information for:

• Processing transactions and fulfilling orders.
• Managing and administering our services, including customer service, loyalty programmes, and promotions.
• Conducting research and analysis to improve our understanding of your needs and preferences.
• Ensuring the security of our services and preventing fraud.

Sharing of Personal Information

We may share your information within the Shoof network for operational purposes and with third-party service providers who assist us in delivering our services. These providers are bound by confidentiality obligations and are restricted from using the personal information for any other purposes.

We do not sell or rent personal information to third parties and will only share your personal data as outlined in this policy or when required by law.

Security and Retention of Your Personal Information

We take reasonable steps to ensure the security of your personal information and to protect it from unauthorised access, modification, or disclosure. We store personal information in secure environments and use secure encryption for all online transactions.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

Your Rights and Choices

You have the right to access the personal information we hold about you and to request that we correct any inaccuracies. You can also ask us to delete your personal information, subject to certain legal restrictions.

If you wish to make a request regarding your personal information, please contact us using the details provided below.

Links

Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on our website, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

• Email: sales@shoof.co.nz
• Phone: 0800 800 801

By providing us with your personal information, you consent to the processing of your information as described in this Privacy Policy.