My Cart
You have no items in your shopping cart.
The information below outlines the shipping policy for customers making purchases at www.shoofdirect.co.nz. If you have any questions, please don't hesitate to contact our customer service team at 0800 800 801 or sales@shoof.co.nz.
When you check out, you'll be asked to select a shipping method. We offer the following options:
We're quick on our feet: all orders placed before 2 PM Monday to Friday are processed and dispatched the same day. Orders placed after 2 PM will be dispatched the next business day. Orders made over the weekend or on public holidays will be sent from our warehouse on the following Monday or the next business day.
Once your order is placed, we're unable to modify the delivery address. Please ensure your details are correct at checkout. We do not ship to P.O. boxes, so a physical address is necessary for delivery.
Currently, we only deliver within New Zealand and do not ship to addresses outside of New Zealand.
Stay informed from the moment your order leaves us: once dispatched, we'll send you a confirmation email complete with tracking information. You can track your package directly on the carrier's website.
Your satisfaction is paramount. If you're not completely happy with your purchase, please consult our return & refund policy for detailed information on our return processes. We're here to ensure a smooth and satisfactory shopping experience.