Request for the return of goods must be raised by the customer contacting Shoof customer Service on 0800 800 801 or by emailing Sales@shoof.co.nz with the invoice number on which the returning goods were purchased. Shoof reserves the right to reject any requests for the return of goods or credit thereof.
Request for the return of goods must be raised by the customer within 21 days of receiving goods, -
including any request for the return of goods which were, -
incorrectly ordered by the customer,
incorrectly supplied by Shoof,
damaged or lost by the carrier,
being received faulty or damaged,
Once the request for the return of goods has been raised, the customer will receive a returns number. This reference number is given to aid in tracking the request for the return of goods. Shoof may require further information and inspection of the goods in the process of assessment for credit. The receiving of a returns number is not acceptance for the item to be credited.
All return of goods to Shoof is to be accompanied by a completed product return form. A copy of the form is supplied with each order. Additional forms can be supplied by Shoof on the customers request. Any goods sent to Shoof without a completed product return form will be entirely at the risk of the customer.
Shoof will not be held responsible for any delay as a result of a non-included or incomplete product returns form.
Any return of goods is at the customer's cost, except for goods supplied incorrectly by Shoof.
No credit will be given for the return of goods if Shoof has not received the returned goods.
Any goods approved for credit by Shoof will be credited at the original value invoiced. Additional delivery or admin charges will not be credited, excluding those goods returned for being
- incorrectly supplied by Shoof,
- damaged or lost by the carrier, or
- faulty or failed after a reasonable time and normal use.
Goods discontinued by Shoof, or indent lines ordered specifically by Shoof for a customer will not be accepted for any return, except for goods received faulty or failed after a reasonable time and normal use.
For any goods returned to Shoof for credit, except for those failed or faulty, received in an unsaleable state, not in the original packaging or with packaging not being in a resaleable state, Shoof reserves the right to charge a repackaging fee of $10, or 10% the invoiced value of the goods, whichever is the greater.