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At Shoof, our priority is to provide you with the highest quality products, sourced from reliable suppliers. However, occasionally issues can arise. If a product is found to be unsafe, or if we have any concerns regarding a product's safety, we take immediate action to mitigate any potential risks. Often, this involves initiating a product recall.
Our Approach to Recalls: We strive to handle product recalls efficiently, aiming to minimize inconvenience and costs to our customers as much as possible.
Concerns and Inquiries: If you have concerns about a product recall or need further information, please don’t hesitate to contact us. You can reach the Shoof Customer Support Centre at:
As a trusted New Zealand-owned and operated company, ensuring the safety of our products is of utmost importance to us. We are committed to maintaining the highest safety standards and keeping our customers informed and safe.